Independent Chauffeur Services welcomes and encourages all feedback, including complaints, compliments and comments.

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You can contact us via the following:

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Email: info@icsperthdriver.com

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Phone: 0409 137 106

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Policy Statement:

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 We are committed to an accessible, fair and equitable complaints handling process where we work together with our clients to drive business decisions and improvements.

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Principles:

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 We will:

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• Recognise client feedback as opportunities to build knowledge and to continually improve                             processes and services.

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• Promptly acknowledge and resolve complaints from clients who are dissatisfied with our service.

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• Provide complaint mechanisms which are accessible and flexible to meet the needs of all our clients.

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• Provide accessible, transparent and accountable processes.

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• Address each complaint in a sensitive, equitable, fair and unbiased manner.

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• Build a culture of customer service excellence, through leadership, knowledge, empowerment, skills        and processes.

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• Proactively seek feedback and suggestions for improvement.

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Objectives:

 

We will design our services to meet current and future needs of our clients and use any feedback to help improve processes and services to provide a positive customer experience.